FAQ

THE PRANDOVIC HELP DESK

A little clarity goes a long way.

Helpful answers for every stage of your shopping experience.

01 / Orders & your cart

How can I place an order?

Shopping at Prandovic is straightforward:

Choose your product and any available options, then add it to your cart.
Review your cart and proceed to checkout.
Enter your contact information and shipping details.
Apply any valid discount code and select an available payment method.
Check your items, shipping address, and order total before completing your purchase.

If you need help, email service@prandovic.com.

Will I receive an order confirmation?

After completing your purchase with an email address, look for an order confirmation at the address you provided during checkout. If it is not in your inbox, check your spam, junk, or promotions folder. Still cannot find it? Contact service@prandovic.com for assistance.

Can I modify my order after placing it?

Please email service@prandovic.com as soon as possible if you need to update your order information. Changes can only be requested before your order enters processing. Once it has been processed or prepared for shipment, modifications may no longer be possible.

Can I cancel my order?

Cancellation requests may be submitted before your order enters processing. Once fulfillment or shipping preparation has begun, cancellation may no longer be available. To request a cancellation, contact service@prandovic.com promptly with your order number.

How do I manage items in my shopping cart?

Before checkout, open your cart to review your selected products. You can add products from their product pages, adjust quantities in your cart, or remove items you no longer wish to purchase. Review your updated selections before proceeding to payment.

02 / Payments & discounts

What payment methods do you accept?

Please refer to the payment options displayed at checkout for your order and choose your preferred available method.

How does PayPal checkout work?

If PayPal is displayed as an available payment option, select it and follow the on-screen instructions to sign in and review your payment. Confirm the payment, then follow the prompts to return to the store and check your order confirmation.

How do I use a discount code?

Enter your valid code in the discount field at checkout and apply it. Check that the discount appears in your order summary before completing payment. If a code does not apply, review its conditions or contact our support team.

Is checkout secure?

Payments are handled through the payment provider associated with your selected checkout method. If you have questions about making a payment, contact service@prandovic.com. Please do not send full card details or passwords by email.

03 / Item issues & returns

What if I receive an incorrect or damaged item, or something is missing?

Please contact service@prandovic.com as soon as possible and include:

Your order number;
Photos of the item received, where relevant;
A description of the incorrect, damaged, or missing item.

Our team will review the information and work with you on an appropriate solution.

How do returns or exchanges work?

Please review our Return & Refund Policy for information about returns, exchanges, and refund procedures. For assistance with your order, email service@prandovic.com.

How do I start a return?

Contact service@prandovic.com before returning a product. Our team will provide return instructions and further assistance. Please do not send items back before receiving those instructions.

04 / Browsing & privacy

Which browsers should I use?

For the best experience, we recommend an up-to-date version of Google Chrome, Safari, Firefox, or Microsoft Edge. Older browsers may not display every website feature correctly.

How is my personal information used?

Please review our Privacy Policy for details about how personal information is collected and used, including for order processing, customer support, website services, and applicable legal requirements. If you have questions, contact service@prandovic.com.